Training Program
Our training program is relevant and equips our Residential Aides with the knowledge needed to deliver quality services to the population they serve. Our Residential Aides are trained in de-escalation techniques, can handle crises, deliver basic first aid, and work with the homeless population with empathy.
Training for Residential Aides
Personal Development
- Anger & Stress Management
- Emotional Intelligence
- Mediation Skills & Managing Conflict in the Workplace
- Positive Communication Skills
- Professionalism in the Workplace
- Trust Building & Team Cohesion
Professional Development
- Basic Life Support (BLS)/ CPR for the Professional Rescuer (CPRO)
- Crisis Intervention/ Management & De-escalation Techniques
- Cultural Sensitivity
- Emergency Protocols
- Fire Safety
- Introduction to Mental Health
- Introduction to Substance Abuse
- OSHA Safety Requirements
- Service Documentation
- Sexual Harassment
- Wilderness First Aid/ Responding to Emergencies (RTE)